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Access
to Basic Banking Services for Low-Income Individuals
TORONTO, Feb. 14, 1997 /CNW/ - The Canadian Bankers Association (CBA)
is pleased to announce revised bank policies that will provide low-income
individuals with improved access to basic banking services- Working with
L'Association cooperative d'economie familiale du Centre de montreal (ACEF-Centre)
and the National Anti-Poverty Organization (NAPO), the banks have come
to better understand the banking needs of low-income individuals.
"People with low incomes have difficulty obtaining the usual types and
the number of pieces of identification usually required by banks," explained
Raymond Protti, the CBA's President and CEO. "They require access to their
funds immediately, want low-cost banking options, and have a right to be
treated with fairness and respect. The banks recognize and are committed
to being sensitive to those needs."
The following advances and commitments have been made by the banks:
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The CBA has issued a list of identification documents which will usually
be accepted by banks for opening accounts and, in most cases, cashing cheques.
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Banks will require only two, not three, pieces of signed identification.
Photo identification is desirable but no longer mandatory.
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Banks will accept sponsorships or personal references from branch staff
or responsible customers known to the branch.
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Banks do not require a minimum deposit to open a bank account.
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Employment is not required to open a bank account.
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Banks will explain clearly to customers their hold policies for deposited
funds.
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Direct deposit of government funds will ensure immediate access to those
funds for recipients.
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Staff will be reminded of the need to treat all customers with fairness
and respect.
''This is only the beginning of the banks' progress on the access issue.
We are approaching government issuers of social assistance benefits to
help provide better identification documents and to offer their clients
direct deposit. In addition, banks will continue to work with community
groups, nationally and locally, to develop educational programs to sensitize
staff to the needs of their communities and to help customers become more
knowledgeable about and comfortable with using banking services," noted
Mr. Protti. |